IOMA Group Quality Management Policy
The company believes that its market expects to receive top quality service and unique product choice. We aim to continually improve the service we provide to meet our client’s requirements and to produce finished work that we can justifiably be proud of.
The company aims to achieve the above by implementing a quality management system that complies with the international standard BS EN ISO 9001.
It also includes a commitment to meet the requirements of our clients, as well as legal and regulatory requirements. We aim to continually develop our Quality Management System to ensure it remains effective through regular internal and external audits.
Only by providing an outstanding service and product quality will we achieve our aims of long term success and sustained improvements. The business has set quality objectives which are monitored by top management through the management review process.
Our technical expertise and exceptional customer service standards make IOMA Group a first choice for financial advisors and insurance practitioners looking to create bespoke solutions to their client’s financial needs.
Our solutions utilise the full range of services provided by the companies within the Isle of Man Assurance Group (dealing with Life, Pension, General and Captive insurance) and benefit from our highly skilled multi-disciplinary team.
We pride ourselves on our values of open and honest conduct and respect for our clients and each other, this includes ensuring that all of our services meet the necessary regulatory requirements and our team are trained to the highest levels of service delivery.
All personnel within the company are responsible for achieving the required quality standards.
The company provides training and development and has established systems to assist all personnel to continually improve communications and customer focus in order to achieve the standards required.
The policies, systems and procedures necessary to achieve the required standards are described in our documented Quality Management System.
The Head of Risk and Compliance is responsible for monitoring the quality system and reports regularly to top management on the system's implementation, status and effectiveness.
The objectives of this company are set out in the Business Plan. Objectives for individual roles are detailed in their job descriptions along with the competencies required for the role. The requirements for ongoing support and the necessity to ensure compliance with the ISO9001 standards to maintain a robust Quality Management System is also included in the job descriptions.
This policy is available and communicated to all interested internal and external parties through the training and awareness program and marketing media including the company website.